Thanks for shipping with Explore Vancouver USA! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.
Shipping and processing times
We process all orders (in stock) within three business days after the order is placed. Some items are through a fulfillment company as I do not have room to store large inventory. These items will be shipped direct from the printer and may take up to two weeks to deliver. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
Domestic shipping costs and estimates (the costs below are only for the continental United States at this time). For an order outside of the U.S. please contact by phone or email as this will be done on an individual basis.
We’re happy to offer free domestic shipping on orders over $75. With standard free shipping, products are expected to arrive within fourteen days of placing your order, though sometimes we experience delays.
How can enjoy free shipping policy?
Free shipping on orders over USD$75. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations.
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
Item Processing Time: There are different processing times for different items depending on product category and volume. Usually it is around 2 to 7 working days to process.
Here’s a summary of our shipping options up to 2 pounds which fits most orders. Over two pounds the rates will be calculated upon size, weight and distance to be shipped.
Cheapest Shipping
| Shipping options | Carrier options | Estimated delivery time | Cost |
| Less than 1 pound (22″x18″x15″) |
USPS (Standard Mail) | 1 to 5 business days | $5 |
| Over 1 pound | UPS (Ground) | 1 to 5 business days | $12 |
Fastest Shipping
| Shipping options | Carrier options | Estimated delivery time | Cost |
| Less than 1 pound (22″x18″x15″) |
USPS (Priority Mail) | 1 to 3 business days | $13 |
| 1-2 pounds | UPS (3 day select) | 3 business days (evening of) | $14 |
How can I track my order status?
You will receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.
If for some reason you haven’t gotten your order in more than 14 business days, please contact us at [your company’s customer service email]. We’ll look into it for you!
Returns and refunds policy
I offer a no-questions-asked return policy that applies for seven days after your order is delivered and up to 30 days if the returned items is in brand-new condition. Customers are responsible for return shipping.
In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.
For any return or exchange inquiries, please email me ASAP at pat@explorevancouverusa.com. I address each inquiry individually, and will try my best to make sure you are satisfied.
To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page at Refund & Returns Policy.
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