My refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Gift cards
- Downloadable software products
To complete your return, I require a receipt or proof of purchase. If you do not have this email me and I will check the sales records to find it for you. Please include date, product and amount.
Please connect with me by phone (360) 949-0829 text or call or by email: pat@explorevancouverusa.com
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at pat@explorevancouverusa.com or text me (360) 949-0829
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
I will only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at pat@explorevancouverusa.com and wait for further instruction.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Explore Vancouver USA – 6102 NE Hazel Dell Ave, Vancouver, WA 98665
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
I cannot guarantee that I will receive your returned item but in most cases this is not a problem.
Contact me at pat@explorevancouverusa.com for questions related to refunds and returns.
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